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How Journey.delivery Works

journey.delivery is a live trip-tracking service. A driver starts a journey, invites the specific people who need to follow it, and those people watch the vehicle's progress on a road map in their browser — no app to download, no account to create. When the vehicle nears its destination, they're alerted automatically.

This page is the big picture. The other guides walk through each part step by step.

Who uses it

  • Drivers — create journeys, share them, and let their phone report the vehicle's position while the trip is under way.
  • Viewers — anyone a driver invites to a trip: a customer waiting on a delivery, a dispatcher, a family member. Viewers never need an account.
  • Companies — businesses that run several drivers. A company account manages drivers and vehicles centrally, oversees every journey, and pays a monthly subscription based on fleet size.

A journey from start to finish

  1. Create the journey. The driver enters a destination and a description of the load. The start point defaults to the driver's current location. journey.delivery plots the road route and works out the total distance and estimated travel time.
  2. Invite viewers. The driver adds the email addresses of the people who should see this trip. Each person receives an email with a tracking link, the driver's Trip ID and a 6-digit PIN.
  3. Start driving. The driver taps Start. From then on, their phone reports its position regularly and the map updates for everyone watching.
  4. Viewers follow along. They see the planned route ahead, the road already covered, the distance and time remaining, and the driver, vehicle and load details.
  5. Alerts go out automatically. Viewers are emailed as the trip passes key milestones and when the vehicle is close — so nobody has to keep a tab open.
  6. Arrival. The driver marks the journey complete and viewers get an arrival notice. The completed route stays viewable for 12 months as a delivery record.

What makes it different

  • Invitation-only, per trip. Access is tied to one journey and one invited email address. Being invited to Monday's delivery gives no access to Tuesday's.
  • Nothing for viewers to install. Any modern browser on any phone, tablet or computer works.
  • A live road map, not a status message. "In transit" is replaced with an actual position on an actual route.
  • A record afterwards. Completed journeys keep their full route, vehicle and load details for a year — useful for confirming a delivery or settling a dispute.
  • Progress, not navigation. journey.delivery deliberately doesn't give turn-by-turn directions. Drivers use whatever navigation they already prefer; journey.delivery is the visibility layer for everyone else.

Free or paid?

Individual drivers use journey.delivery free, with no time limit. Companies that manage multiple drivers choose a plan sized to their fleet — see Company Accounts & Subscriptions and the pricing page.

Next steps